One less repeat. One less missed request.

Customers explain once. Your team opens it and takes over.

Your website or LINE gathers the essentials first, then sends the request, contact details and status straight to the workspace—no message hunting, repeated questions or retyping into Excel.

No message hunting
No repeated questions
No Excel retyping

See how it works

Turn a customer message into workable information

What the customer says

Could I book hair colour for Saturday afternoon?

What the team receivesRequest, date, contact details and open questions, organised in one place.

A familiar workday?

The problem is often not too much work, but information scattered everywhere.

Fix the places where requests get missed, questions repeat and data gets entered twice.

Every channel starts over

LINE, calls and social messages all require the same questions.

Finding takes longer than doing

Paper, Excel and conversations never show one current answer.

Busy days create blind spots

Replies and follow-ups get missed, with no visible status.

A website that only displays

Customers still message and staff still start from zero.

Working examples

Try the workflow before deciding whether it fits.

Open each example: customers use the front; staff take over in the back.

01Community Management 2.0Staff login

RTIMC / Project 01

Residents explain the issue. Managers take over with context.Open demo　→

01 / Community Management 2.0Residents explain the issue. Managers take over with context.Open demo

02Constituent ServicesAdmin

RTIMC / Project 02

People speak naturally. Service teams receive the essentials.Open demo　→

02 / Constituent ServicesPeople speak naturally. Service teams receive the essentials.Open demo

03Hotel BookingBooking team

RTIMC / Project 03

Guests share what they need. The booking team confirms the stay.Open demo　→

03 / Hotel BookingGuests share what they need. The booking team confirms the stay.Open demo

04LINE Reception × Beauty CRMStaff login

RTIMC / Project 04

Clients book naturally. Salons receive complete requests.Open demo　→

04 / LINE Reception × Beauty CRMClients book naturally. Salons receive complete requests.Open demo

The handoff workspace behind all four demos

A customer message becomes more than a chat.

Open the CRM to follow a request through qualification, quotation, payment gating and delivery. All data is fictional and interactive.Open CRM demo

Find the bottleneck. Accelerate the whole workflow.

Tell us where work slows down. We connect and speed up what happens before and after.

We identify where information stops, who is waiting and which step keeps looping—then connect the workflow with websites, LINE and CRM.

Custom websites and work entry points

Move inquiries, registration and bookings straight into the next step.

LINE official account reception

Gather essentials so staff can act as soon as they take over.

CRM, case and booking management

Make status, history and next actions visible.

Workflow integration and acceleration

Connect scattered messages, forms and records to reduce waiting and handoff time.

Work does not wait

Not another system—one less bottleneck and one faster next step.

Across civic services, communities, hospitality and merchant reception, we turn missed requests, repeated questions and unclear handoffs into faster workflows.

01Find the real bottleneck
02Run the whole flow in a working demo
03Shorten waiting and handoffs with field feedback

Start with the bottleneck

Where does work slow down most? Talk to an RTIMC consultant.

You do not need to choose a website, LINE bot or CRM first. Tell us how work moves today and where it stalls; we will assess how to connect and accelerate it before quoting.

Talk to an RTIMC consultant LINE ID　@751favpf